IT Business Alignment Manager - (Jacksonville) in Jacksonville, Florida For Sale

LogistiCare is much more than just a transportation company. We organize and credential thousands of local transportation providers to serve specialized groups of people, who require all kinds of personal mobility solutions. LogistiCare provides coordination and oversight that makes a transportation program more effective and reliable for millions of people every year. As the nation's leading transportation network manager, we overcome the most common transportation challenges and make personal mobility a simple, reliable process. Our clients see their overall costs go down while their level of service goes up. Without the burden of transportation management, they can stay focused on their core mission. We are currently seeking an IT Business Alignment Manager. The ideal candidate's experience and skills will align with the following Position Summary and Qualifications. POSITION SUMMARY Builds higher and wider senior level relationships within each of the business units that result in clear direction of technology and business initiatives that enable the company to meet their financial and strategic business objectives. Establishes direction and performs tasks required to satisfy the immediate needs of the business units while at the same time demonstrating the ability to think strategically and envision what the company Information Technology (IT) needs might be in the future. Has direct interaction with senior level business unit leaders and acts as a liaison between IT and the business units (typically leadership for assigned business units). Manages the business relationships and fine tunes the process of collecting, analyzing, reviewing, documenting, and communicating business needs and requirements to the IT organization. Negotiates deliverables and requirements across multiple stakeholders. Works with IT personnel in understanding the technology needs of the business units, identifying common needs, and championing efforts within the IT organization to develop cost effective, innovative solutions. Works with business personnel in understanding technology capabilities and the corresponding benefits. Manages technology solutions development and implementation. Provides input to technical and functional designs for specific systems to ensure business requirements are met. Shares accountability with the IT areas to ensure adherence to enterprise IT policies and procedures for service delivery, infrastructure and applications. Accountable for ensuring that Technology Services are consistently delivered in accordance with service level expectations. Serves as an advocate and champion within IT for the users of IT services. ESSENTIAL FUNCTIONS Deepens relationships with the assigned business units by consistently being involved in strategic business initiative planning and decision-making. Acts as a primary point of contact between IT and the business unit leaders. Manages the day-to-day relationship between the IT organization and the business stakeholders that depends on the IT organization to provide them with technology solutions and support. Consistently participates in appropriate IT forums to keep abreast of IT initiatives, projects and potential risks. Communicates the status of IT initiatives, projects and operational performance to the business unit(s) he or she supports. Leads in the decision making and prioritization of requests Competently manages the expectations of business unit leaders Competently negotiates deliverables and requirements across multiple stakeholders. Provides input to technical and functional designs for specific systems. Monitors technology solutions development, implementation and delivery. Proficiency in managing technology roadmaps for key applications and infrastructure that are critical to the business Leads monthly IT Service Review meetings with the business units to review operational performance, validate that services measured and target goals set are still relevant, and to provide a leadership forum to discuss on-going IT needs and resolve any technology barriers For Severity level 1, 2, or 3 incidents, communicates status updates to the business unit leaders as required. Initiates a service improvement program when IT operational performance is not meeting business unit expectations Assisting the business unit in developing business cases, identifying needed IT resources and coordinating the effort to obtain IT hours estimates to ensure all IT areas are accounted for Will directly manage the Business Alignment Team providing services to functional areas/systems/stakeholders Must be able to be a team and individual contributor while managing a team of direct reports Must be able to mentor and develop skillsets and abilities of staff. LogistiCare is an Equal Opportunity Employer *CB* POSITION QUALIFICATIONS Competency Statement(s) Analytical Skills - Ability to use thinking and reasoning to solve a problem Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures. Decision Making - Ability to make critical decisions while following company procedures. Interpersonal - Ability to get along well with a variety of personalities and individuals. Management Skills - Ability to organize and direct oneself and effectively supervise others. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems Relationship Building - Ability to effectively build relationships with customers and co-workers Working Under Pressure - Ability to complete assigned tasks under stressful situations Education Bachelor's degree preferred; relevant work experience will be considered. Experience 6+ years experience in Information Technology 4 + years managing a team with dynamic tasking and assignments. SKILLS & ABILITIES *Proficiency in managing and fine tuning the process of collecting, analyzing, reviewing, documenting, and communicating business needs and requests to the IT organization. *Must be able to build and maintain well-established relationships with key leaders (VP, General Managers, Directors) in the assigned business units and within the IT teams that support those business units *Proficient at maintaining and enhancing service level agreements on an on-going basis *Strong ability to work effectively with multiple business and IT stakeholders *Results-oriented leadership and facilitation capabilities. Creativity and flexibility in analytical skills to facilitate leveraging solutions for a win-win outcome. *Ability to identify and develop areas of improvement with staff/ *Ability to mentor staff and create individualized development plans.
Source: http://www.juju.com/jad/xxxxxxxxvqe2hj?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dc1fadf469fa4e2a5ce17cxxxx8cxxxxdfddc7ca57dc3e434a